Your personal data matters to us. This Privacy Policy explains exactly what information jiligame collects, how we use it, who we share it with, and what rights you have as a Filipino player on our platform. Please read it carefully before registering or using any of our services.
This Privacy Policy was last reviewed and updated in 2025. We may update it from time to time to reflect changes in our practices or applicable Philippine law. Continued use of the platform after any update means you accept the revised policy.
A clear breakdown of the personal information jiligame handles and the purpose behind each category.
When you register and use jiligame, we collect certain personal information that is necessary to operate our platform safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We also collect your payment details — such as your GCash number, bank account information, or other payment method identifiers — solely to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any attachments you send. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
The personal information we collect is used exclusively to deliver, maintain, and improve the services available on the jiligame platform for Filipino players. Specifically, we use your data to verify your identity and age before granting access to real-money gaming features, to process your deposits and withdrawals accurately and securely, and to communicate with you about your account, transactions, and any promotions you have opted into. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with our obligations under Philippine law and our gaming licence conditions. Technical and usage data helps us identify and fix platform issues, optimise performance on mobile devices, and understand how players interact with our sports betting and live casino features. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not use your data for any purpose that is incompatible with the purposes stated in this policy.
jiligame does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described here: with payment processors and financial institutions that are necessary to complete your transactions in Philippine pesos; with identity verification and fraud prevention service providers who assist us in meeting our regulatory obligations; with our licensed game content providers to the extent required to deliver the games you play; and with regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so. All third-party service providers who receive your data are contractually bound to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. We require all partners to comply with applicable Philippine data protection laws, and we do not permit them to use your information for their own independent purposes. Any international transfer of data, where applicable, is subject to appropriate safeguards consistent with the requirements of the Philippine Data Privacy Act.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine law, our gaming licence conditions, and our internal compliance policies. In practice, this means that account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods, generally between 90 days and 12 months, depending on the type of data and the purpose for which it was collected. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request deletion of your account and personal data, we will process your request promptly and confirm the outcome, subject to any legal obligations that require us to retain specific records for a defined period. You may submit a data deletion request by contacting our support team directly.
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal information. Here is what you can do.
You have the right to request a copy of the personal information that jiligame holds about you at any time. We will provide this information in a clear and understandable format within a reasonable timeframe. To make an access request, please contact our support team with your registered account details so we can verify your identity before releasing any data. There is no fee for a standard access request, though we reserve the right to charge a reasonable administrative fee for excessive or repetitive requests. We aim to respond to all access requests within 15 business days of receipt.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update certain account details — such as your contact number or email address — directly through your account settings on the jiligame platform. For corrections to identity documents or other sensitive records, please contact our support team and provide the relevant supporting documentation. We will process correction requests promptly and notify you once the update has been made. Keeping your information accurate helps us serve you better and ensures your transactions are processed without unnecessary delays.
You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that this right is not absolute — we may be required to retain certain records to comply with Philippine legal and regulatory obligations, including anti-money laundering requirements. Where we are unable to fulfil a deletion request in full, we will explain the specific reason and confirm which data we are required to retain and for how long. All deletion requests are handled confidentially and with respect for your privacy.
You have the right to object to the processing of your personal information in certain circumstances, including where we are processing it for direct marketing purposes. If you no longer wish to receive promotional communications from jiligame, you can opt out at any time by updating your communication preferences in your account settings or by contacting our support team. Once you opt out of marketing communications, we will stop sending them within a reasonable period, though you will continue to receive essential account-related notifications such as transaction confirmations and security alerts. Your objection to marketing will not affect the lawfulness of any processing that took place before you opted out, and it will not affect your ability to continue using the platform.
jiligame uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players use our services so we can continue to improve them. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytics and preference cookies help us understand usage patterns and personalise your experience, and you may manage these through your browser settings at any time. We do not use third-party advertising cookies or share cookie data with external advertising networks. By continuing to use the jiligame platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more detailed information about the specific cookies we use, please contact our support team.
If you have any concerns about how jiligame handles your personal information, or if you would like to exercise any of your rights under the Philippine Data Privacy Act, our support team is ready to help. You can also visit our FAQ page for quick answers to common privacy questions.